"I can't get a hold of anyone to get anything done." This is the frustrating response from most homeowners facing foreclosure who retain our services to get done the seemingly impossible.
When you have your car serviced, you trust an expert to fix it right. When your taxes are due, you trust an expert to prepare them for you. When you need medical care, you trust an expert to help you. There are many things we can do ourselves in life, but sometimes it requires the help of an expert in that field to get the job done right. That's what we do.
Most people who attempt to handle the foreclosure themselves find it to be a full time job. Spending hours on hold only to get someone from India that barely speaks English and has no supervisor to talk to, or the person that has been assigned to you is no longer there, or they lost your paperwork or..., I could go on forever. Then, once you do get a hold of someone, they don't have the authority to do anything accept to take your money. In addition, most people have jobs during the day and can't spend hours on hold.
The mortgage companies are over run, they simple don't have the man power to deal with all the foreclosures that they are faced with. I'm sure they don't have a budget to hire more people because they are literally losing millions everyday. It is a dire situation and it seems that it will be getting worse before it's going to get better. Unfortunately, the fact is that almost everyone in foreclosure today could potentially lose their home before their mortgage company can hire and train someone to help them. I guess that is why our phone rings off the hook from people looking for assistance. It's not that the people that contact us are stupid and lazy, the opposite in fact is true. They are usually behaving quite pro actively. They figured out that they are fighting a losing battle with "customer service" and they need to do something about it before they lose their most important position, their family's home.
Tuesday, March 11, 2008
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